Returns & Refund Policy

Refund Eligibility

You may be eligible for a refund if:

• The service purchased was not delivered as described.
• A technical issue prevented access and could not be resolved.
• You submitted a valid cancellation request within the stated timeframe.
• Duplicate transactions were processed in error.

All refund requests are subject to review and approval by MELRITHAN.

Time Limits

Refund requests must be submitted within 14 calendar days from the date of purchase unless otherwise specified in writing.

Requests submitted after this period may not be eligible for review. For subscription-based services, cancellation must occur before the next billing cycle to prevent additional charges.

How to Request a Refund

1. Email our support team with your order reference number.
2. Provide a clear explanation of the issue or reason for your request.
3. Attach any relevant documentation or screenshots.
4. Allow up to 5 business days for review and response.

Once approved, refunds are processed to the original payment method within 7–10 business days, depending on your financial institution.

Conditions

Refund approvals are conditional upon verification of purchase and compliance with our service terms. MELRITHAN reserves the right to:

• Request additional information before approval.
• Offer partial refunds where applicable.
• Deny requests that violate usage policies.

Exclusions

Refunds are not available in the following cases:

• Change of mind after service access has been granted.
• Failure to cancel before renewal billing.
• Requests submitted outside the eligible timeframe.
• Violations of MELRITHAN’s terms of service.